Special Order Policy

We may require an up front, non refundable 20% deposit on special orders, at our discretion, on all Dillon, or other products special orders. Brownells special orders require a 100% up front payment, non refundable. Brownells special orders are not cancellable once Brownells has accepted our order, unless we are able to cancel with them. All Special Orders, from any vendor, are not returnable.

Privacy Statement

Any information you give us, with no exceptions, will only be used to conduct the business transaction requested, and for no other purpose. We may contact you by email or snail mail in the future using your address, for such things as recall notifications, or other reasons connected to your original purchase. We will in no way share your data with any other company, entity, or person, except that we type your email address in to the shipment software, so that the shipper (UPS/Fedex etc) can send you tracking and delivery information. They do not use your email for other purposes when entered into their system for shipment notifications. We use tough encryption techniques to protect your data and do not use internet accessible databases or data files to store your personal information.

Reloading Liability

Firearms cartridge handloading / reloading needs to be done carefully and with knowledge. Pengar Enterprises, Inc., its officers and associates, and Dillon Precision cannot be held liable for your efforts at handloading / reloading. To help you learn about handloading we recommend a good set of data books (or two).

Firearms Liability

Firearms are tools and should be treated with respect and care, and used only appropriately. Pengar Enterprises, Inc, its offices, employees, and shareholders, explicitly disclaim any and all liability for misuse of firearms or any misuse of products purchased through Pengar Enteprises, Inc. and used with your own firearms or used in any other way.

Last updated

Jan 23, 2009, very early morning MT

Warranty

Dillon “No BS Warranty”: We support the NO BS warranty through Dillon. All products carry their factory warranty. We are an authorized Dillon Precision Products, Inc. dealer. All Brownells, Aimpoint, EO Tech, Sordin, Leatherman, or any other products carry factory warranty only. We will help you the best we can to achieve your warranty with the factory. Note on Dillon products warranties: Dillon gives a 1 year warranty on electronic or electrical products or components of products.

All products we sell carry their factory supported warranty. Pengar LLC and Pengar Enterprises, Inc. does not offer any warranty itself on the products sold. All products are sold AS IS with factory warranty. We will do our best to help you obtain factory warranty if need be, but all warranty is through the manufacturer / "factory."

Products

All products are new factory packed products. We do not sell used products unless specifically mentioned and agreed upon on a special basis. All products listed for sale by us are Dillon,, Brownells, Aimpoint, EO Tech, Leatherman, M-Pro 7, or any other vendor, new. “Products subject to prior sale”. What that means, is that someone may have previously purchased the item and then returned it in new condition. This does not happen very often, and all products are only accepted for return in brand new condition.

Shipping and Handling

All prices do not include Shipping & Handling, except for Dillon, Aimpoint, EO Tech, and other special shipping promotions. See our promotions page (above). Shipping & Handling is charged as follows:

• For orders containing Dillon Precision Products items, please see our special Dillon Pricing and Shipping Policy page for details on our FREE SHIPPING offer plus some free spiffs for large orders. These pages are accessible through our "Promotions" tab above.
• We are now offering FREE SHIPPING on all orders over $400 total, of any items we sell. For orders less than $400, Flat Rate shipping applies, using the following schedule:
  • Up to $50 total, $6.59
  • Up to $100 total, $6.99
  • Up to $150 total, $7.39
  • Up to $200 total, $8.39,
  • Up to $400 total, $9.29
  • Over $400, FREE.
  This is Ground Shipping only. Express, 2-Day, etc will have additional charges. This is good for shipping destinations in the Continental USA (48 States) only. Hawaii, Alaska, International will be charged extra, as will APO/FPO. This new shipping policy shows the most you will pay in shipping and handling for USA 48 Ground delivery. Some items or product lines may have special shipping charges which are less, which you will be charged as appropriate. (For example, orders containing only Dillon items will have free shipping above $375, with Dillon orders up to $250 being charged $7.39 and from $250 to $375 being charged $6.39. Where the standard eguns.com flat rate is less than the Dillon flat rate, the lower one will apply. Also, some items, when ordered alone, have free or $1, or $2, or similar shipping (as noted in the product description), and that rate will supercede the eguns.com standard flat rate. Some orders that are small and go by post office, in a padded envelope or small mailable box will be charged actual shipping plus a small amount for packaging materials, or the standard eguns.com flat rate, which ever is less. "Actual shipping" will include shipping insurance at a rate of 80 cents/$100 or fraction thereof. This insurance is USPS, or 3rd Party, or Self-Insured at our option.

  The eguns.com standard flat rate as given above is the most you will ever pay for standard ground shipping in the USA 48 Continental States. Small orders sent through the mail in padded envelopes or other postal flat rate envelopes to AK, HI, APO/FPO and US Possessions will be charged actual postage plus $0.50 for packing materials. International orders sent by mail using padded envelopes, or postal flat rate envelopes will be charged actual postage plus $1.25 for packing materials and customs forms time. Some orders sent to APO/FPO to military personnel (not diplomatic personnel or others) in a warzone (Iraq or Afghanistan) will not incur additional charges if so noted in product descriptions.

• Unless you otherwise request, we ship UPS or Fedex Ground service where possible, our choice. We will ship any way you are willing to pay for including Postal Service, Fedex Express, etc. All flat rate or free shipping offers are ground shipping only, our choice of carrier. You can pay the difference if you want to upgrade to your choice of carrier or a non-ground service.
• Packages shipped through the US Postal Service, at your request, or for international shipments that by default go through the post office, have a $1 fee per package added. This is because we don’t go to the Post Office very often and it takes us a lot of time to go out of our way to the Post Office. This only applies to shipments through the post office when we would by default ship through a standard carrier like Fedex or UPS and you ask us to ship through the post office. It also applies to international shipments shipped through the post office. We reserve the right to waive this fee under certain conditions. The 1$ Post Office fee is also not charged when we ship through the post office for our convenience and not because of a customer request, and for the small bubble envelope or padded envelope type shipments that are best sent through the mails.
• International Shipping -- We are happy to ship internationally (certain products like Gun Parts/Magazines, Aimpoint, EO Tech, and NV cannot be exported in most cases, and some other items like Scopes and Optics require an export license -- a $75 red-tape fee will be charged for all export licenses we have to apply for). However, depending on what you order and how you want it shipped, we may assess additional handling charges to cover our time and cost for the additional paperwork and other effort we need to make to ship internationally. Canada is usually no problem and there is only 1$ additional handling for some paperwork details, but others require much more effort to be able to ship. Most countries are $3 per box for this international handling fee. Also, do not ask us to falsify any documents. We ship all merchandise with actual prices on the invoice and not as a gift. Sorry. Purchaser is responsible for all brokerage fees, duties, tariffs, or other charges assocated with receiving a package from the US. All international shipments must conform to US export laws, so there may be some items we cannot ship internationally.
• International Credit Card Handling Fee -- Any order paid with a credit card that is not issued by a US bank will have a 2% handling fee added, to cover the additional charges we get charged for handling international credit cards. This is added after all applicable S&H, ie, this fee is on the order total. We are not making money on this. We get charged a lot for international credit card processing. International wire transfers do not have this extra fee. But you must pay any and all fees that are assesed for the transfer as the final order total amount must show up in our bank before we ship.
• Does not apply to Store #2, Blackhawk store, Amazon, and other affiliated but separately run eguns.com stores. These stores have their own shipping and handling policies.

Payment

We accept Discover, Visa, Mastercard, and American Express. American Express use will incur a 1.25% convenience fee based on the total charge, as of 12:01AM July 09, 2002. This is due to the extra high expense of processing American Express cards. Since we are a discount dealer, we can no longer afford to eat this extra cost and subsidize the American Express company and their business model. If you want your miles, points, or other AMEX benefits, you are free to use your American Express card according to these new guidelines. Our prices are not changing for AMEX users. A convenience fee based on the total will be added. Even with this convenience fee, AMEX still costs us more than Visa and Mastercard. See above for international credit card handling fee.

We no longer accept PayPal. PayPal cancelled our account after we inadvertently ran afoul of their anti-RKBA "Acceptable Use Policy" on magazines which hold more than 10 rounds, as we had added the magazines to our product line much after we had signed up for PayPal. We offered to fix the situation and limit sales of magazines to non-PayPal payments but PayPal said that it was too late -- we had violated their policy, even though not on purpose. We suggest that you also cancel your PayPal accounts and totally stay away from them. They are unethical and dishonest in their dealings with their customers -- separate from our case. They have a long history of cancelling accounts and seizing funds and ruining small sellers. Just Google on "PayPal unethical" or "PayPal fraud" and you are bound to find lots of well documented cases of PayPal being a law unto themselves. Much less than 1% of our business was through PayPal and we are no longer associated with them and would not re-open our account even if they decided to allow it.

You can also send cashiers bank checks or money orders or other certified funds by mail and we will ship your order after receipt of funds. We can also accept COD orders. COD orders ship through UPS or Fedex Ground and carry an $8 COD charge, per box or package. All prices are in US Dollars (USD) and all payment must be made in USD. For Credit Card orders, you must be of legal age (18) to enter into a contract. If you are not, you may not use a credit card. If you do, your parent or guardian will be held liable for that charge. If you are sending us funds in advance, please send to:

Pengar Enterprises, Inc.
9875 Memorial Dr
South Jordan UT 84095

Please note that the above address is a mailing address only and does not support walk in traffic. Please do not attempt to show up there. They will not be able to help you.

Charge Backs

You agree that you will not charge back any purchase without first working to resolve any issues with Pengar Enterprises, Inc. directly. Any charge backs will make you liable for the complete amount plus any fees or other costs that that causes us. If you ordered it, and we delivered it, you bought it. Do not be dishonest. Any chargebacks that are initiated by the customer without contacting us first and trying to work out any problems will incur a $25 fee. We rarely get a chargeback attempt (and none have ever been successful against us) but they cost us a lot of time and money to defend against and we can get fined by the credit card processing company. All chargeback attempts against us so far have been a case where the customer did not recognize the company name on their card account monthly statement. Remember that eguns.com is run by Pengar Enterprises, Inc. and that is what will show up on your credit card statement. And remember also, that your credit card company will consider any call by you asking about a charge as a chargeback attempt -- so if you do not recognize the company name, don’t call your credit card issuing bank and ask them about it and tell them you don’t recognize it. Call the company and ask them about it. The phone number is usually listed by the charge in your statement.

Returns

Products may only be returned with prior approval (RMA). Special order are not returnable without special authorization. Pengar LLC and Pengar Enterprises, Inc. is not a warranty station for our product lines and all warranty is through the manufacturer. All returns without prior authorization of Pengar Enterprises, Inc. (ie, without an RMA or other OK to return) will be refused. All returns must be in new, salable condition with all boxes, packaging, manuals, accessories, etc. Returns accepted from the delivery agent, but then found to be damaged, lacking in accessories, manuals, etc., or not in new condition and not salable will be accessed a minimum of 30% re-stocking charge. All returns are subject to a restocking fee of up to 30% at our discretion. Shipping and handling charges are not refundable and if an item is shipped with free or reduced shipping and later returned, a suitable shipping allowance will be deducted from any refund in addition to the normal applicable restocking fee.

Website, Pricing and Typographical Errors

We reserve the right to address incorrect prices or typographical errors before order fulfillment. Once we agree on a price with you, however, that price sticks, no matter what mistakes we might have made. Prices are based on Dillon Blue Press pricing for Dillon products, and other retail products prices for non Dillon items. If you suspect a price is not correct, please ask.

Order Acceptance

We reserve the right to reject any orders that, in our opinion, appear to be fraudulent or frivolous, or for any other reason.

Acceptance by this website of any input order does not constitute a contract to sell any item, at any specific price, or at all.